Return & Refund Policy

At HOUSE OF VEERA, each piece is carefully hand-finished and quality-checked before dispatch - but if something isn’t right, we’re here to assist.

We take great care in packaging and shipping our products to ensure they reach you safely. However, given the delicate and handmade nature of our offerings, we understand that rare issues may arise. Our policy below outlines how we handle such situations with fairness and transparency.

Return Process

1.1 Eligibility for Return

Products are eligible for return only in the following cases:

• The product received is damaged, or
• The product received is incorrect
  

Returns will not be accepted for :

• Minor variations in color, texture, or shape (these are inherent to handcrafted products)
• Change of mind or personal preference
  

1.2 How to Raise a Return Request

To help us resolve issues efficiently, please follow these steps:

• Record an unboxing video clearly showing the product and packaging at the time of opening.
• Record a repacking video if a return is required.
• Take clear photographs of the damaged or incorrect product and the outer packaging.

• Email or Whatsapp us within 24 hours of delivery at hello@houseofveera.com or Whatsapp with:
  

  Your name
  Contact number
  Order number
  Unboxing & repacking videos
  Supporting photographs

Our team will review the request and share return authorization and pickup instructions within 2 business days.

Our logistics partner will arrange a pickup from your delivery address.

Return shipping costs are covered by HOUSE OF VEERA only in cases of damaged or incorrect delivery.

1.3 Return Review & Approval

Once the returned product is received, it will be inspected to ensure it meets our return criteria.

Returns may be rejected if the product does not meet the stated conditions or if required evidence is missing.

All approvals are subject to internal quality checks and review of shared visuals.

Refund will be done within 7 business days.

Important Notes:

We aim to complete the entire return and refund process within 14 business days from initiation, depending on pickup location and serviceability.

Products damaged after delivery or during return transit due to improper repacking may not qualify for refund.

Each HOUSE OF VEERA piece is hand-finished; natural variations are part of the craft and do not qualify as defects.

HOUSE OF VEERA reserves the right to decline any return request that does not meet the policy criteria.

Need Help?

If you have any questions regarding shipping, returns, or refund, feel free to reach out:

Email: hello@houseofveera.com
Phone: +91-9289893736
Hours: Monday to Friday, 9 AM – 6 PM IST